Hello, Awesome One!
Please review the FAQs on this page in the hopes they’ll answer your ever whim. AFTER you read this page, if you still have questions, please email firstname.lastname@example.org. We’d be glad to help you! BUT… if the answer to your question is on this page, we’re just going to send you back here anyway. So you might as well save yourself the effort and find the answer here.
NOTE: Except during LOAD challenges and True Scrap, we are closed on Sundays and holidays (gotta have time to MAKE those memories!). Any email received on holidays or Sundays will be answered ASAP on the next business day.
Help! I clicked on the link in my receipt, and it doesn’t work.
- Try cutting and pasting it into your browser, rather than just clicking.
- If the link has expired, please forward your PayPal receipt to email@example.com.
Help! I signed up for XYZ or bought Product ABC, and I didn’t receive my email.
Help! The video isn’t working for the product I purchased.
- Use a wired connection. Many videos are very large, and wireless connections are not their friend. Move to a wired connection and try again.
- Some videos are up to an hour in length. To avoid the stop-start, let the video buffer fully before you press “play.”
- Update your browser. Try updating your Firefox, Safari, Google Chrome, or Internet Explorer browser. These updates are available free from the browser site.
- Try a different browser.